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This is a huge step above live chat, in my opinion, because you have the option of hearing a live person’s voice for assistance. Initially, there is an automated message that directs to select a number so that Avast can direct your call to the right person. I called in to see if it was an automated service or if I would actually receive help from an actual human. The question, of course, is how truly fast was it? The good news is that if you need support fast, Avast’s phone support is available 24/7. More than three hours later, I still hadn’t heard back. I sent one in to test out how responsive their social support is. They do, however, have a Twitter account where users can send in direct messages. That being said, Avast doesn’t offer a live chat support option and I wasn’t able to find a customer support email for the company.īoth developments had me a little bummed. Since the knowledge base is searchable, users can easily find what they need by typing in a few basic keywords.
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They also offer a knowledge base full of help articles, tons of support pages, and a forum.
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Fast Customer Support through Call CenterĪvast Secureline uses a ticketing system and has a number you can call for a free diagnosis. Just be aware that some logging, like most other VPN services, is happening in the background. However, they do store connection logs, which show the time you connect or disconnect to a server, how long you are connected, and how much bandwidth you use.Īvast claims that this information is only collected for “diagnostic purposes and to prevent abuse of the VPN connection.”īut, when you read Avast’s privacy policy, you’ll find that they offer links to third-party sites such as Twitter or Facebook. SecureLine VPN allows peer-to-peer connections through our data center locations listed below.Īvast SecureLine claims that they keep no data logs of your online activity.
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It appears that torrent downloads and P2P are allowed with this VPN. This handy little feature makes sure that none of your personal data might ‘leak’ outside the VPN connection without you realizing it, divulging your browsing activity or true physical location. It’s considered virtually ‘ brute-force proof’ by many of the top government agencies and security professionals around the world.Īvast SecureLine also offers DNS leak protection. The short story is that 256-bit is the best in the business right now. The “256” number refers to the encryption strength. Well Encrypted and SecureĪvast SecureLine offers two protocols, IPSec and OpenVPN on UDP with AES 256-bit encryption. They’re not the fastest, but not the slowest, either. These are pretty fast speeds in comparison to some other VPNs. I ran speed tests of their service on servers in the US and the Netherlands to see how they stack up against the competition. So now it’s time to put them to the test – literally!
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Top 10 Download SpeedĪvast brags on their homepage about how fast their VPN service is. If purchased alongside your subscription, their MultiDevice service allows up to 5 simultaneous conncetions. That helps to keep whatever you were doing private and away from prying eyes. When they detect your network connection is about to terminate, they’ll automatically kill your current session, too. Kill switches are a critical safeguard or backup plan. The only countries that Avast has more than one server location are Canada (two cities), Germany (two cities), Russia (two cities), Spain (two cities), the United Kingdom (two cities), and the United States (16 cities).Īvast SecureLine does offer a kill switch, which is perfect for protecting your privacy if your connection is ever lost.
That’s a really low number of total servers compared to other VPN providers, like NordVPN and ExpressVPN, that both have over 3,000 servers.
It’s worth mentioning that Avast provides ONLY 55 servers in 34 countries. The VPN service supports the following devices and operating systems:Īvast SecureLine works on up to five devices and features no bandwidth limits.Īs for TOR, customer support mentioned the VPN is not compatible with it. Although the company, Avast, has been around for a while – since 1988. General Info & Features OVERALL RANK:Īvast Secureline was launched in 2014 in Prague, Czech Republic. Is this a decent provider? Let’s find out in this Avast Secureline VPN review. Their server speeds are top of the line, they even landed in the top 10 of our fastest reviewed VPNs, but still fall behind the top providers like Express and NordVPN. They use strong 256-bit AES encryption and you can choose from OpenVPN, IPSec & IKEv2 protocols. Avast Secureline offers both free (7-day trial) and paid versions.
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